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  1. Counselling professional assistance in coping with personal problems, including emotional, behavioural, vocational, marital, educational, rehabilitation, and life-stage (e.g., retirement) problems.
  2. The counsellor makes use of techniques of active listening, guidance, advice, discussion, clarification, and the administration of tests. During the counselling process, the counsellor and client engage in an interpersonal process as they attempt to define, address, and resolve specific problems of the client on a one-to-one basis.
  3. Counselling is a form of confidential helping which seeks to elicit each client’s innate internal resources, coping abilities and strengths.
  4. Counsellors may help clients with specific problems in the present, but they may also support clients with long-term problems stemming from the past too. Counselling takes place both in individual and group settings.